This Privacy Statement Regarding Customer ("Privacy Statement") applies to all websites, applications and as well as any other CGX online initiative ("we" or "our"), in which personal data are collected (the "Material"). Therefore, it does not apply to the material of our Business Partners (as outlined below) nor of other third party, even if mentioned on our material via an internet link.
This Privacy Statement governs Personal Information we collect from our Prospects, our Customers and from our website and other online visitors (“you” or “your”).
For the purposes of this Privacy Statement:
We may ask you to provide Personal Information when you:
The Personal Information we collect may include your name, email address, home address, contact telephone numbers, user IDs and passwords, and may also include work information such as job title, company address, e-mail address, telephone number, etc. or geolocation data.
In case you make a purchase, we may ask your billing information.
We may also ask you for any data needed to process your billing requests.
We may automatically collect behavioural and usage information about your visits to our websites, including the pages you view, the links and advertisements you click, search terms you enter, and other actions you take in connection with CGX websites and services. We may also collect certain information from the browser you use to come to our website, such as your IP address, device identifier, location data browser type and language, access times, the URL (Uniform Resource Locator) of the website that referred you to our website and the URL to which you browse away from our site if you click on a link on our site.
We may obtain information about you from third party sources such as public databases, our Business Partners, joint marketing partners, social media platforms and from other third parties.
We may use the information to better understand you to enhance our ability to provide relevant marketing, products and services to you and to help prevent and detect fraud.
CGX and Business Partners can use web beacon in websites or emails. Web tag cases assist us with measuring the performance of our websites. For example, web beacons can count the number of people who visit our website. Web beacons can also tell us when a web page is viewed and provide a description of the page where the beacon is located. The web beacons also allow us to measure the effectiveness of our email campaigns by counting the number of people who open or respond to an email, determining when an email is open and evaluating the number of email transfers. Subject to local laws, we may combine the information that we collect through web beacons with other Personal Information we have collected from you.
Regarding cookies management refer to the section 8-Cookies of this document.
CGX may use your Personal Information to:
Our legal basis for collecting and using your Personal Information as described in this Privacy Statement will depend on the Personal Information concerned and the specific context in which we collect it. In general, we collect and process your Personal Information on one or more of the following bases:
If you have any questions or need more information concerning the legal basis on which we collect your Personal Information, please contact us at: email@example.com.
Your Personal Information is stored in our databases which are accessible only by our employees and our Business Partners.
In certain cases, and mainly for technical reasons, these databases can be stored on servers outside the country from which you originally entered the data (including outside the European Union). In that case, and if the countries to which your data are transferred do not have a personal data protection regime as strict as that described in this policy of protection of personal data, we take appropriate action to ensure that your data is processed in accordance with this.
CGX aims to always keep your personal data in the safest and most secure way. We take all reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. We do this in several ways including:
We encourage you to keep any passwords you use confidential and to be careful to avoid “phishing” scams where someone may send you an email that appears to be from CGX asking for your personal information. CGX will not request your ID or password through email.
We will retain your Personal Information as necessary in connection with the purposes described in this Privacy Statement, as long as your account is active, and in accordance with CGX’s retention policies and applicable laws.
Except as disclosed in this Privacy Statement or unless we have previously obtained your consent, we will not share your Personal Information with people who are not CGX employees or Business Partners. CGX may transfer your Personal Information to Business Partners, if required for the purposes described in this Privacy Statement.
This may involve sharing your personal information in order to complete the requested transactions or to enable our business to better meet your needs. Our Business Partners may contact you to propose information about CGX, and our products, services or offers.
Please note that we strictly require our Business Partners to use your personal data only to manage the services we ask them to provide. We also ask our providers to always act in accordance with the applicable laws regarding the protection of personal data and to pay particular attention to the confidentiality of these data.
We may also disclose your Personal Information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation; if CGX (or a part of CGX) is sold or merges with another company; or if CGX reasonably believes it is necessary to protect CGX, its customers or the public.
Except in the cases described above, we will not disclose your Personal Information to third parties for their own marketing purposes without your consent.
Where the processing of your Personal Information is subject to EU data protection laws, you have the following data subject rights. Please note that these rights are not absolute and in certain cases are subject to conditions as specified in applicable law:
In addition to the above, you have the right to lodge a complaint with a supervisory authority if you consider that our processing of your Personal Information infringes applicable data protection law.
If you have any questions about the type of Personal Information we hold about you or if you wish to request deletion or correction of Personal Information we hold about you, or exercise any other data subject right, please send a written request to firstname.lastname@example.org or to the postal address provided at the bottom of this Privacy Statement. While we will make reasonable efforts to accommodate your request, we reserve the right to reject such access requests or to impose restrictions or requirements upon such requests if required or permitted by applicable law.
You can also, at any time, opt out of receiving marketing communications from CGX.
In this case, you must send us an email to the address email@example.com.
If you opt out of receiving marketing communications, we may still communicate with you in connection with transactions you request and/or service-related matters.
During your visit on our web site, navigation related data may be stored into cookies.
Cookies are small text, image, or software file containing information and stored on the hard drive of your device (computer, tablet, smartphone, …) when you visit a website. It is transmitted by the web server of a site to your web browser. The cookie file contains information about the visited pages, the type of browser you are using, your IP address, and enables its originator to identify the device in which it is stored, during the validity or storage period of the concerned cookie.
Only the originator of a cookie is likely to read or modify the information contained therein.
As indicated on the information banner of the website, by continuing your navigation on our Site, you accept the deposit of cookies on your terminal. You may reconsider this decision at any time by opposing the deposit of cookies (see below: how cookies are managed?).
We use several categories of cookies.
Some technical cookies (session cookies in particular) are required for the proper use of the website. Their removal can lead to navigation issues.
Audience measurement cookies collect information on how visitors use a website. For example, the number of visits, the most visited pages...
These cookies are used to generate traffic analysis statistics from which the content of our site is improved. Google Analytics, the statistics tool used by CGX, generates a cookie with a unique identifier, which is limited to 26 months.
You can configure your browser software:
The configuration of each browser is different. It is described in the help menu of your browser:
If you would like to contact us for any reason regarding our privacy practices, please email us at firstname.lastname@example.org or write to us at the following address:
Espace Entreprises, Le Causse
81100 CASTRES, France